Summary

Nurse Manager to lead nursing operations for outpatient clinics located in Garner - NC (Wake County). This role oversees day-to-day clinical operations - staff supervision - and care coordination within a Patient Aligned Care Team (PACT) ambulatory care model - ensuring Veterans receive high-quality - accessible - and well-coordinated primary care close to home. The Nurse Manager will help advance Durham VA's reputation for clinical excellence and drive continued alignment with national VA quality.

Qualifications

Basic Requirements:

• English Language Proficiency
• In accordance with 38 U.S.C. 7403(f) - no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE)
• OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program
• Upon achievement of a State license - the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program
• (Reference VA Handbook 5005 - Appendix G6)
• OR In cases of graduates of foreign schools of professional nursing - possession of a current - full - active - and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program
• Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD)
• Current - full - active - and unrestricted registration as a graduate professional nurse in a State - Territory or Commonwealth (i.e. - Puerto Rico) of the United States - or the District of Columbia
• Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements - but do not possess the required licensure - may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification
• PREFERRED QUALIFICATIONS: A minimum of five (5) years successful nursing practice A minimum of three (3) years of successful ambulatory - primary care/PACT experience A minimum of five (5) years of successful Nurse Manager experience and/or previous experience as an Assistant Nurse Manager
• Documented experience in care manager roles and coordinating care/care delivery
• Demonstrated experience with telephone triage or advice nursing
• Documented evidence of knowledge and skill including (but not limited to): managing change - problem-solving - customer service - decision-making - priority setting
• CERTIFICATION: Nursing Executive Ambulatory Care Grade Determinations: The following Scope - Education and Dimension criteria must be met in determining the grade assignment of candidates - and if appropriate - the level within a grade
• The Dimension requirements (Practice - Veteran/Patient Driven Care - Leadership - Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/13078930
• Grade/Level Scope Education Nurse I - Level I Delivers fundamental - knowledge-based care to assigned clients while developing technical competencies
• An Associate Degree (ADN) or Diploma in Nursing - with no additional professional nursing required
• Nurse I - Level II Demonstrates integration of biopsychosocial concepts - cognitive skills and technically competent practice in providing care to clients with basic or complex
• An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I - Level 1
• OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required
• Nurse I - Level III Demonstrates proficiency in practice based on conscious and deliberate planning
• Self-directed in goal setting for managing complex client situations
• An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I - Level 2
• OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I - Level 2
• OR a Master's degree in nursing (MSN) and no additional professional nursing experience
• OR a Master's degree in a *related field with a BSN and no additional professional nursing experience
• Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others
• A BSN with 2 years of professional nursing equivalent to Nurse I - Level 3
• OR an MSN with one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Doctoral degree in Nursing with no professional nursing experience
• OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience
• Nurse III Executes position responsibilities that demonstrate leadership - experience and creative approaches to management of complex client care beyond the immediate practice setting
• MSN and 2 years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Master's degree in *related field with BSN and two years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• *Note: Foreign education programs/degrees are not creditable as related degrees
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: Heavy Lifting (maximum 45 lbs.)
• Heavy Carrying (maximum 45 lbs.)
• Pushing
• Reaching above shoulder
• Use of fingers
• use of both hands
• Walking (frequent)
• Standing (frequent)
• Repeated bending
• use of both legs
• Ability for rapid mental and muscular coordination simultaneously
• Selected applicants will be required to complete an online onboarding process.

Duties

• VA offers a comprehensive total rewards package: VA Nurse Total Rewards The Registered Nurse Manager will provide the accountability for the delivery of safe patient care
• The responsibilities include but are not limited to: Supervise the clinic's nursing staff covering scheduling - coaching - performance conversations - and stepping in when coverage falls through
• Work inside a team-based primary care model - where nurses - providers - and support staff share responsibility for a Veteran's ongoing care rather than treating each visit in isolation
• Understand how the clinic's telephone nursing support works - as it is often a Veteran's first point of contact when problems arise
• Daily Operations to include but not limited to coordination of care delivery - facilitating patient flow and assuring quality patient care
• Quality improvement activities to monitor - assess performance targets - development and implementation of action plans to improve performance
• Staff development and evaluation - ensuring compliance with standards regarding reusable medical equipment
• Daily Operations to include but not limited to coordination of care delivery - facilitating patient flow - secure messaging - telephone triage and assuring quality patient care
• Management - leadership and coaching of nursing and clinical support staff Quality improvement activities to monitor - assess performance targets - development and implementation of action plans to improve performance Facilitating teamwork to accomplish positive patient care outcomes - and patient and staff satisfaction
• The Registered Nurse Manager will have documented evidence of leadership skills with emphasis on group dynamics - fostering collegial relationships - problem-solving - program planning and implementation - and ability to communicate effectively verbally and in writing
• Pay: Competitive salary - regular salary increases - potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday through Friday - 730am-4pm (occasional weekends - as needed) Telework: AdHoc/Occasional
• As determined by service/Agency policies
• Virtual: This is not a virtual position
• Financial Discloser Report: Not required
• Relocation/Recruitment Incentives: Not authorized EDRP Authorized: Former EDRP participants ineligible to apply for incentive
• Contact - the EDRP Coordinator for questions/assistance
• Learn more Permanent Change of Station (PCS): Not authorized